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Biography

Joe Guszkowski

Senior Editor

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Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Articles by
Joe Guszkowski

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Financing

TGI Fridays to be acquired by U.K. franchisee Hostmore for $220M

The merger will create a 600-unit global company and take Fridays public on the London Stock Exchange.

Operations

Casual-dining restaurants have a value problem

Consumers say they’re getting less bang for their buck at sit-down places. Operators are working to change that while still protecting their margins.

Marketing

Inside 7 Brew's no-frills loyalty program, where nearly every guest is a member

Thanks to a sign-up process that is baked into its operations, 92% of transactions at the fast-growing drive-thru coffee chain come from known guests.

Technology

4 things we learned in a wild week for restaurant tech

Tech Check: If you blinked, you may have missed three funding rounds, two acquisitions, a “never-before-seen” new product and a bold executive poaching. Let’s get caught up.

Emerging Brands

Buffalo Wild Wings has big plans for small-scale spinoff BWW Go

The full-service chicken wing chain this week opened its 100th Go location and has franchisee commitments to open nearly 600 more of the takeout-focused restaurants.

Marketing

What makes a restaurant loyalty program stick?

We tried a bunch of loyalty programs—and talked to a few experts—to find out what works and what doesn’t in the growing field of loyalty.

Technology

Back-office tech supplier Restaurant365 acquires ExpandShare training system

ExpandShare is designed to simplify and digitize restaurant employee training with readymade modules and a mobile app.

Technology

Dynamic pricing startup Juicer raises $5.3M

The company uses AI and historical sales data to adjust restaurants' menu prices in real time.

Technology

California bill would force delivery apps to disclose what restaurants pay

Customers would be able to see the commissions that DoorDash, Uber Eats and Grubhub charge to restaurants. Opponents say it would also expose that data to competitors.

Technology

Kiosk ordering provider Bite raises $9M as kiosks hit 'inflection point'

Restaurant interest in the technology is growing as labor costs rise. Bite said the fundraise will help it meet the demand.

Leadership

Outback Steakhouse parent Bloomin' Brands promotes Michael Healy to CFO

The longtime Bloomin’ official was most recently the company’s head of global business development. He replaces Chris Meyer, who is retiring.

Technology

Restaurants say they're bearing the brunt of delivery chargebacks

Operators complain of frequent fraud and a cumbersome process for getting their money back from delivery providers. “They make nothing simple for you.”

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