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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

Page 4
Technology

This Philly bubble tea shop is letting AI run its marketing

Mi ’N Tea owner Kim Dieu had little time to create promos herself, so she turned to a new tool from POS provider SpotOn for help.

Technology

Florida bill would allow more communication between restaurants, delivery customers

Restaurants would be able to contact third-party delivery customers for up to two hours after their order has been picked up.

Technology

AI supplier Presto still 'very open for business,' despite financial challenges

The company raised enough cash to get through the middle of the month and has a long-term capital plan, its chairman said.

Technology

Restaurant loyalty is stuck in neutral

Tech Check: Many restaurants say their programs aren’t working, but the best way to fix them is not yet clear.

Financing

BJ's adds ex-Darden CFO Brad Richmond to board in deal with activist investor

The agreement between BJ's and Fund 1 Investments will also create a new board committee focused on improving shareholder value.

Technology

DoorDash says courier wage hike is hurting sales in NYC

The company, which responded to the raise with a $2 fee, estimated that customers have placed 200,000 fewer orders since December.

Financing

Red Robin sells 10 restaurants for $24M in sale-leaseback deal

It’s the third such deal over the past year for the chain, which will use the proceeds to pay down debt.

Technology

The case for the (mostly) digital restaurant

Tech Check: Digitizing 100% of orders has become a North Star for some brands. But 90% might be the wiser goal.

Marketing

Chuck E. Cheese tests a membership program

The three-tiered program starts at $7.99 a month and offers families a weekly ration of gaming tokens and tickets, plus discounts on food.

Marketing

Searching for traffic, Red Robin plans to tout free refills

The chain has earmarked $3 million to remind customers of the more than 30 bottomless options on its menu.

Operations

Applebee's and IHOP eye co-branded locations in the U.S.

Dual locations have generated strong returns overseas and could provide a spark to the chains’ domestic development.

Technology

Del Taco ends use of drive-thru voicebots

The 600-unit taco chain began testing the technology from Presto in 2022 and said last year that it was exceeding expectations.

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