Operations

New restaurant equipment and back-of-the-house technology
Operations

Want to speed service? Start with your menu

New research shows that guests spend an average of nine minutes plowing through a menu because the array is typically so extensive. But they also want comprehensive descriptions of dishes and prefer a conventional bill of fare over QR menus.

Operations

Canlis attempts bold experiment: Summer weekends off for all

Staff members at the high-end restaurant will finally be able to experience the civilian joys of a Saturday and Sunday off, doing things that non-restaurant people do.

The parent company of the BurgerFi and Anthony's Coal Fired Pizza & Wings restaurant chains fell out of compliance with its loan agreement amid weak sales and financial losses. But the CEO insists turnaround efforts are taking hold.

Smashburger's new CEO Denise Nelsen is taking a hard look at the brand and how it can reignite expansion, both domestic and international.

Advice Guy: RB’s operations expert says it’s a practice that depends on what kind of restaurant you’re running.

Noted restaurant operator Union Square Hospitality Group's consulting arm Hospitality Quotient has launched a new e-learning platform for a broader audience.

The credit card giants have agreed to roll back the charges and freeze those rates for five years. But industry advocates aren't enthused about the offer.

Reality Check: Well-intentioned efforts like bail reform may not be delivering what proponents envisioned. It's not reactionary to fix the fix.

Panera cafes are open, but digital ordering systems are down, including kiosks in stores. Workers say they have been given no explanation.

Service animals, security dogs and aquarium fish are still allowed, and some caged beasts can be displayed in ancillary areas.

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