Operations

New restaurant equipment and back-of-the-house technology

Operations

Chili's promises loyalty revamp

By Peter Romeo on Feb. 28, 2018

The chain intends to pull out of the Plenti expanded loyalty network in May.

Operations

E. coli outbreak has authorities checking Panera Breads in N.J.

By Peter Romeo on Apr. 06, 2018

The officials stress that they have no confirmation the chain was where eight people contracted the bacteria.

Operations

Loyalty left behind in third-party delivery deals

By Sara Rush Wirth on Jan. 24, 2017

While there are certainly a number of back-end challenges when it comes to partnering with a delivery service, there’s another problematic area: loyalty.

Operations

3 ways BWW is battling for lunch domination

By Lizzy Freier on May 16, 2017

Its winning recipe combines convenience, value and a smart marketing strategy.

Operations

Restaurant sales, traffic backslide in July

By Peter Romeo on Aug. 11, 2017

The average check also slipped as chains tried to lure patrons with deals.

Operations

Customer paging systems evolve

By Restaurant Business Staff on Jul. 13, 2007

Customer paging systems have moved far beyond the days of the microphone and public address system. Today’s equipment combine sophisticated paging capabilities with increased opportunities for promotion and customer data collection.

Operations

All steamed up

By Restaurant Business Staff on Nov. 01, 2011

Say the word “steamer” front-of-house, and you’re referring to a soft-shell clam. Say “steamer” back-of-house, and you’re talking about one of the most-used pieces of cooking equipment.

Operations