Jonathan Deutsch, Ph.D.

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Is it smart to close my restaurant for a week to give staff time off?

Advice Guy: Despite some downsides, there are many reasons to consider a vacation closure.

How should you be compensated for menu development?

Advice Guy: Consultants should clearly state what they're willing to do as part of business development and what would require a paid contract.

Is it OK to charge no-show fees when a party size changes last minute?

Advice Guy: While it’s frustrating to have a smaller-than-expected group show up, the revenue gained may not be worth the potential loss of goodwill and future business.

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Should restaurants respond to all online reviews?

Advice Guy: Whether you like a review or not, the least you can do is to thank a guest for it.

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Should restaurants serve alcohol to pregnant women?

Advice Guy: Staff should not try to dissuade or refuse alcohol service on the basis of pregnancy.

Should a BYOB restaurant still check IDs?

Advice Guy: Yes. Even though you don’t have a liquor license, you do take responsibility for what happens in your establishment.

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How to approach tipping with diners who aren’t used to it

Advice Guy: International guests who are less familiar with U.S. tipping culture may expect to tip marginally or not at all when dining out. To reduce uncertainty, politely clarify tipping expectations on your signage or menu.

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