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coffee

Marketing

Inside 7 Brew's no-frills loyalty program, where nearly every guest is a member

 By Joe Guszkowski on Apr. 14, 2024

Thanks to a sign-up process that is baked into its operations, 92% of transactions at the fast-growing drive-thru coffee chain come from known guests.

Operations

Panera Bread increases Unlimited Sip Club price

 By Lisa Jennings on Mar. 18, 2024

The subscription drinks program that was $11.99 per month is now $14.99 per month, a 25% increase.

Marketing

So much for Starbucks' journey into the metaverse

By Jonathan Maze on Mar. 18, 2024

The coffee shop chain told customers late last week that it would end its Starbucks Odyssey NFT virtual restaurant loyalty program experiment "to prepare for what comes next."

Leadership

Starbucks is making some big changes to its leadership team

By Jonathan Maze on Mar. 18, 2024

The coffee shop giant named Michael Conway CEO of North America while CMO Brady Brewer takes the helm at Starbucks International.

Financing

Starbucks now has more global locations than Subway

By Jonathan Maze on Mar. 13, 2024

The coffee shop chain, which added some 3,000 locations worldwide last year, is now the second-most prolific restaurant chain in the world.

Financing

Starbucks' latest union battle is over its board

By Jonathan Maze on Feb. 23, 2024

Labor activists argue that the company’s union stance has been bad for its brand and warrants new board members. The coffee shop chain is pushing back hard.

Operations

Starbucks plans to make its coffee shops more accessible

By Jonathan Maze on Feb. 16, 2024

New and remodeled shops will follow new guidelines to make them more accessible for customers and workers. The first such location opened Friday in Washington, D.C.

Financing

Fast-growing 7 Brew Coffee gets growth investment from Blackstone

By Heather Lalley on Feb. 15, 2024

With the transaction, early investor Jimmy John Liautaud of sandwich chain fame sold his stake in the drive-thru coffee-stand concept.

Financing

Here are 5 big details Starbucks just revealed to investors

By Jonathan Maze on Feb. 01, 2024

The coffee shop chain sells a lot of gift cards, has plans for late-night delivery and new product introductions. And young people like their beverages cold.

Financing

Starbucks defends its China strategy, even as rival Luckin surges

By Jonathan Maze on Jan. 31, 2024

The coffee shop chain expressed confidence in its key China market despite soft sales there. “We are not interested in entering the price war.”

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